SmallBizGenius Analysis
Daysinn receives mixed reviews, with many customers reporting issues with cleanliness and customer service. While some reviewers praise friendly staff at specific locations, the overall sentiment leans negative due to recurring complaints about room conditions and inconsistent service quality.
Category Breakdown
Scores based on analysis of 35 recent reviews
Cleanliness
2.0/10Many reviewers report issues with cleanliness, including filthy rooms, stained furniture, and mold. For example, one reviewer stated, "Hotel hallways - filthy. Room - filthy. Plumbing falling apart. Food smeared all over furniture, walls, fridge, and mirror."
18 reviews mention thisCustomer Service
4.0/10Customer service experiences vary greatly, with some reviewers praising friendly and helpful staff, while others describe rude and unaccommodating behavior. One positive review mentioned "First class customer service. The reception staff were amazing, so friendly and helpful," while a negative review stated the staff was the "RUDEST person alive, awfull customer service".
12 reviews mention thisRoom Condition & Amenities
3.0/10Several reviewers complain about the poor condition of rooms, including broken amenities, plumbing issues, and lack of advertised features. One reviewer noted, "The ac didn't work they gave us rugs to dry off on and had to change my room three times and no breakfast at all."
10 reviews mention thisLocation Issues
3.5/10Some reviewers mention issues related to specific locations, such as noise from nearby freeways or the presence of "sketchy people" around the property. One reviewer wrote, "Great location near everything, but next to freeway, too much traffic noise, and sketchy people hanging around and sneaking in to have breakfast..."
5 reviews mention thisPros & Cons
What Customers Love
"The reception staff were amazing, so friendly and helpful."
"We spent a nightat Days Inn, woodall Services, M1 south, UK."
Common Complaints
"Hotel hallways - filthy. Room - filthy."
"The days inn at Camp verde Arizona is run by the RUDEST person alive, awfull customer service"
"The ac didn't work they gave us rugs to dry off on and had to change my room three times and no breakfast at all"
"Rubbish showers, terrible signal for tv., Basically no signal. No air con, just a hot/cold radiator which didn't work."
"First when we checked in there were hidden charges. A $2.00 extra per night that we had to pay. (Almost seems like false advertising)."
Common Questions About Daysinn
Answers derived from customer review patterns
Is Daysinn legit and trustworthy?
Daysinn's legitimacy as a hotel chain isn't in question, but its trustworthiness varies significantly based on location. Many reviews highlight issues with cleanliness, broken amenities, and inconsistent customer service. While some customers report positive experiences, the prevalence of negative feedback suggests a lack of quality control across different Daysinn properties. Small business travelers should carefully research specific locations and consider alternative options if reliability and comfort are priorities.
Based on 15 reviewsDoes Daysinn have good customer service?
Customer service at Daysinn appears to be highly variable. Some reviewers praise specific staff members for being friendly, helpful, and accommodating, particularly at certain locations in the UK. However, a larger number of reviews describe negative experiences with rude, unhelpful, or unresponsive staff. This inconsistency makes it difficult to rely on consistently good customer service when booking a stay at Daysinn.
Based on 12 reviewsIs Daysinn worth it for small business?
For small business travelers, Daysinn's value proposition is questionable due to the inconsistent quality and service. While the price point may be attractive, the potential for encountering unclean rooms, broken amenities, and unhelpful staff can disrupt business trips and negatively impact productivity. Unless a specific location has consistently positive reviews and aligns with budget constraints, small business travelers may find better value and reliability with alternative hotel chains.
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